Delete your account

This page explains how to delete your Hostwares account and its data. It applies to the Hostwares website (hostwares.com) and the Hostwares app for Android, both run by Hostwares LLC. One account covers both, so deleting it removes your access everywhere.

1. Ask for deletion

Choose any one of these. Our team handles every request by hand and confirms by email.

• In the Hostwares app: open More, tap Delete my account, then Confirm. This sends the request to our team.
• On the website: sign in and open a support ticket with the subject “Account deletion request”.
• By email: write to [email protected] from the email address on your account.

2. What happens next

• We confirm the request came from you, by replying to your account email.
• If you still have active services (websites, servers, databases, domains), we tell you which ones and how to download anything you want to keep first. Deleting the account stops and removes them.
• We delete the account and reply when it is done, within 30 days of your confirmation.

3. What is deleted and what is kept

Deleted: your profile (name, email, password hash), sign-ins and app access tokens, websites, servers, databases, backups, DNS records and deployment history. Account data is fully removed within 30 days after deletion.

Kept for a limited time, because the law requires it:

• Invoices and billing records: 7 years (tax law)
• Identity verification (KYC) documents, if you provided them: 1 year after the account is closed
• Support tickets: 30 days after the account is closed
• Server logs: 7 days

After these periods the data is permanently deleted or anonymized. See our Privacy Policy for details.

4. Delete some data but keep your account

You can also ask us to delete specific data, such as a website, a backup, a database or old support tickets, without closing your account. Use the same ways as above and tell us what to delete.